The construction/build of your PC comes with a 2 year quality guarantee & warranty. This means if any hardware related issues appear within the first 2 year period PC GAMER will diagnose the issue, and then manage the warranty replacement process of any faulty parts with the manufacturer (or supplier) on your behalf.
Additionally where it is possible, we will offer temporary replacement parts to get your PC up and running while we are waiting for warranty claims to be processed by the parts manufacturer or the parts supplier.
This can take between 2 weeks (when the faulty part is new and still in common stock) or sometimes up to 6 months (eg if the part fails on the 5th year of its 5year warranty).
These temporary replacement parts provided by PCGAMER are unlikely to be the same as the parts under investigation, however they will be good enough to make your PC “usable” while we wait for the original part warranties to be processed.
It is important to note that our quality guarantee and warranty is unable to cover damage or faults due to the following instances:
We do encourage DIY upgrades to your PC, however please understand that we cannot provide our quality guarantee & warranty to any parts that are not original to the system.
Additionally we cannot be held responsible for any damages the original system components (purchased from PCGAMER) may cause to other PCs if they end up being migrated into another system.
Come into our store and chat with us about your PC. We know everything there is to know about gaming PCs and can easily recommend an ideal setup for you.
0414 722 014